Our Commitment to Your Data Protection

About the Privacy Policy

bdcko ("we", "our", "platform") places the highest importance on the privacy of its users ("you", "your"). This Privacy Policy sets out what personal information we collect from you while you use our website bdcko.bar and related services, how that information is processed, and what rights you have over your data.

By registering on our platform or using our services, you consent to this privacy policy. Please read this policy carefully. If you have any questions, contact us directly.

What Information We Collect

For the purpose of providing services on the bdcko platform, we may collect the following types of information:

1.1 Information You Provide Directly

When you create an account on bdcko or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification)
• Email address
• Mobile phone number
• Password (stored in encrypted form)
• Payment information (e.g., bKash, Nagad, or Rocket number)
• Documents required for identity verification

1.2 Automatically Collected Information

When you visit our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Pages visited and duration of use
• Information collected through cookies and similar tracking technologies
• Login time and logout time
• Gaming history and transaction information

1.3 Information Received from Third Parties

In some cases, we may receive transaction confirmation information from our third-party payment partners (bKash, Nagad, Rocket). This information is used solely to verify the relevant transaction and prevent fraud.

Purpose of Using Your Information

bdcko uses the information you provide only for the following specific purposes:

• Account management: To create, verify, and maintain your account.
• Identity verification: To confirm your age (21+) and identity.
• Payment processing: To securely complete deposit and withdrawal transactions.
• Service improvement: To analyze usage patterns and improve the platform experience.
• Customer support: To resolve your questions and complaints.
• Security: To prevent fraud, money laundering, and illegal activity.
• Legal compliance: To comply with applicable laws.
• Promotional communications: To inform you of offers and updates, based on your consent.

Information Sharing and Disclosure

bdcko may share your information with the following parties in specific circumstances:

3.1 Service Provider Partners

Our payment processing partners (bKash, Nagad, Rocket) and technology service providers may receive the minimum information necessary to carry out their functions. All such partners operate under strict confidentiality agreements.

3.2 Legal Obligations

We may disclose information as part of our legal obligations if required by authorities pursuant to a court order, investigation, or applicable law.

3.3 Business Transfers

In the event of a merger, acquisition, or asset transfer of our business, user information may be transferred to the new owner. In such cases, we will notify you in advance.

3.4 Your Consent

Except for the reasons stated above, we will not share your information with any third party without your explicit consent.

Data Security Measures

To ensure the security of your personal information, bdcko has adopted industry-standard technical and administrative measures:

• SSL encryption: All data transmitted on our website is encrypted using SSL (Secure Sockets Layer) technology.
• Password hashing: Your password is never stored directly; it is kept in encrypted form using a strong hashing algorithm.
• Access control: Only authorized personnel can access user data, and only on a need-to-know basis.
• Regular security audits: Our systems undergo regular cybersecurity testing.
• Two-step verification: Two-step verification is available for added account security.
• Secure data centers: Our servers operate in secure environments with physical security measures in place.

Cookies and Tracking Technologies

bdcko uses cookies and similar technologies on its website. Cookies are small text files stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required for the service to operate — related to login sessions and security.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To monitor and improve platform usage.

5.2 Managing Cookies

You can disable cookies through your browser settings. However, please note that disabling certain essential cookies may cause some platform features to not work properly.

Data Retention Period

bdcko retains your personal information for as long as it is necessary or legally required:

• Active account: All information is retained while your account remains active.
• Closed account: Even after an account is closed, certain information may be retained for a specified period due to legal and regulatory requirements.
• Transaction records: Financial transaction data is retained for the long term as it is part of our legal obligations.
• Marketing communications: If you withdraw your consent, use of that information will stop immediately.

Your Rights

You have the following rights regarding your personal information:

• Right to access: You have the right to know what information we hold about you.
• Right to correction: If any of your information is inaccurate, you can request that it be corrected.
• Right to deletion: In certain circumstances you may request that your information be deleted, though this may be limited where legal obligations apply.
• Right to restrict processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to withdraw consent: You have the right to withdraw your consent for marketing communications at any time.
• Right to complain: If you believe it is warranted, you may file a complaint against us with the relevant authority.

To exercise any of the rights listed above, contact us at: [email protected]

Protection of Children and Minors

The bdcko platform is for users aged 21 and over only. We do not knowingly collect or store any information from individuals under the age of 21.

If someone creates an account using false information and it comes to our attention that they are under 21, we will immediately close that account and delete the associated information.

Third-Party Links and Services

Our platform may include certain third-party services (such as payment gateways). These third parties may have their own privacy policies over which we have no control.

bdcko is not responsible for the data collection or usage practices of third parties. It is your responsibility to read the privacy policy of any third-party service before using it.

International Data Transfers

Our servers and operations may be located in various countries. Your information may be processed in countries that do not have the same level of data protection laws as Bangladesh.

In such cases, we ensure that your information is transferred with appropriate contractual safeguards and that the standards described in this privacy policy are maintained.

Policy Changes and Updates

bdcko reserves the right to amend or update this privacy policy from time to time. If significant changes are made, we will inform you in the following ways:

• A notification will be sent to your registered email.
• A notification will be displayed when you log in to the platform.
• The "Last updated" date at the top of this page will be changed.

Continued use of the platform after a policy change will be taken as your consent to the revised policy. You are advised to review this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, contact us directly. bdcko's customer support team is available 24 hours a day, 7 days a week:

• Email: [email protected]
• Live chat: Log in to the platform and contact us directly via chat
• Language: Support is available in both Bengali and English

We will try to respond to your request as quickly as possible after receiving it. For requests related to data protection, we may verify your identity before proceeding.